1. General Policy
Due to the nature of consulting services, refunds are not generally provided once services have commenced.
All fees paid for completed services are non-refundable.
Clients should carefully review service agreements before purchasing consulting packages.
If VisionEdge Advisory fails to deliver agreed-upon services, a refund may be considered.
Requests for refunds must be submitted in writing within 7 days of service completion.
Refunds will only be issued under exceptional circumstances and are subject to review.
Partial refunds may be considered based on the stage of service completion.
Refund processing times may vary depending on the payment method and financial institutions involved.
2. Eligibility for Refunds
Refunds will not be provided for services that have already been rendered.
If a client is dissatisfied with the service outcome, resolution options may be offered instead of a refund.
Refunds may be issued in cases where the service was not provided as per the agreed contract.
Clients must provide documented evidence supporting their refund request.
Refund eligibility is determined on a case-by-case basis.
Service interruptions caused by the client do not qualify for refunds.
Refunds requested due to a change in business strategy by the client will not be considered.
Any fraudulent refund claims will result in account suspension and legal action if necessary.
3. Cancellation Policy
Clients may cancel service agreements within a specified period before the scheduled consultation.
Cancellations made at least 48 hours before the consultation may be eligible for rescheduling instead of a refund.
Last-minute cancellations (within 24 hours of the scheduled service) are non-refundable.
If VisionEdge Advisory cancels a scheduled consultation, the client is entitled to a full refund or rescheduling.
Subscription-based services must be canceled before the next billing cycle to avoid charges.
Any cancellation requests must be submitted in writing.
We reserve the right to refuse cancellations under exceptional circumstances.
Clients who repeatedly cancel or reschedule services may be subject to additional fees.
4. Refund Processing
Refund requests must be formally submitted to [email protected].
Approved refunds will be processed using the original payment method.
Refund processing time can take up to 14 business days, depending on the payment provider.
Clients will be notified via email once the refund is initiated.
Any transaction fees associated with refunds will be deducted from the refund amount.
Refunds will not be processed for clients who have outstanding balances.
Refund confirmation details will be sent to the client's registered email.
In cases where refund processing is delayed, clients can contact customer support for updates.
5. Non-Refundable Services
Any consulting services that have been fully delivered are non-refundable.
Customized business strategy reports and financial plans are non-refundable due to the time invested in creation.
Subscription fees for ongoing advisory services are non-refundable after the billing period has started.
Refunds are not provided for promotional or discounted services.
Training sessions and webinars are non-refundable once attended.
Fees paid for administrative processing or setup costs are non-refundable.
Refunds are not issued for dissatisfaction with subjective service outcomes.
Clients are encouraged to clarify service expectations before purchase to avoid misunderstandings.
6. Dispute Resolution
Clients who wish to dispute a refund decision may submit a formal appeal.
Dispute resolution requests must be made within 14 days of the initial refund request decision.
We encourage mediation before escalating disputes to legal action.
All refund disputes will be reviewed by senior management.
Clients must provide detailed reasoning and evidence for their dispute.
The dispute resolution process may take up to 30 business days.
If a resolution is not reached, clients may seek arbitration.
We strive to ensure fairness and transparency in all dispute resolutions.
7. Service Modifications and Adjustments
In cases where a client is not satisfied with the service, we may offer service modifications instead of a refund.
Adjustments to services may include additional consultations or refined strategy reports.
Clients requesting modifications must submit their concerns within 7 days of service delivery.
VisionEdge Advisory reserves the right to determine if a modification is a suitable resolution.
Additional fees may apply if the requested modifications exceed the original service scope.
Adjustments cannot be offered for services completed more than 30 days prior.
Clients must provide specific details regarding the requested modifications.
Service modifications aim to ensure client satisfaction without issuing unnecessary refunds.
8. Refund Policy for Subscription-Based Services
Clients must cancel subscriptions before the next billing cycle to avoid charges.
Partial refunds are not provided for unused portions of a subscription.
If a technical issue prevents access to subscription-based services, a refund may be issued.
Requests for subscription cancellations should be submitted at least 5 days before renewal.
Refunds for subscription-based services will not be issued after the billing period begins.
Clients are responsible for managing their subscription settings.
Refund eligibility for subscriptions is subject to review.
Discounts or promotions applied to subscriptions do not qualify for refunds.
9. Governing Law & Compliance
This Return & Refund Policy is governed by the laws of United Kingdom.
Compliance with international business and financial regulations is maintained.
Clients agree to abide by this policy when purchasing services.
Any legal disputes related to this policy will be handled per the governing law.
This policy does not affect statutory rights where applicable.
Refund requests made outside the stated policy framework will not be considered.
Clients are encouraged to read and understand this policy before engaging our services.
We reserve the right to modify this policy in compliance with updated regulations.
10. Contact Information
For inquiries related to this Return & Refund Policy, contact us at:
VisionEdge AdvisoryNorthern
Parkway and Gold Reef Road, Johannesburg, 2001, United Kingdom
Email: [email protected]
Phone: +44 173 359 0594